Emergency Contact
 
Emergency Contact Information, Motor Assistance Call Center, Medical Assistance Call Center, Travel Assistance Call Center, International Emergency Evacuation Medical Assistance Call Center.
 
紧急汽车援助中心, 医疗援助中心, 旅游援助中心, 国际紧急疏散医疗援助中心.
 
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Emergency Contact Information, 
Motor Assistance Call Center, 
Medical Assistance Call Center, 
Travel Assistance Call Center, 
International Emergency Evacuation 
Medical Assistance Call Center.
 
 
紧急汽车援助中心, 医疗援助中心, 
旅游援助中心, 国际紧急疏散医疗援助中心.

MOTOR ASSISTANCE SERVICES
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES

  
Motor Assistance Services applicable
for private car / private use only.
(Helpline Daily 24 hours)
 
AmGeneral Auto Assist Call Center    
Toll Free : 1 800 88 2647
AmGeneral Panel Workshops
               
AIG Road Ranger Assistance Call Centre
Toll Free :1 300 88 3933
AIG Panel Windscreen Workshops
             
Allianz Road Warrior Assistance Call Center
Toll Free : 1 800 22 5542 
Allianz Panel Workshops
 
AXA Motor Assistance Call Center
Toll Free : 1 800 88 1033
 
Berjaya Sompo Motor Assistance Call Center
Toll Free : 1 800 18 8033 
Berjaya Sompo Panel Workshops
 
Chubb Motor Assistance Call Center
Toll Free : 1 800 22 5542       
Chubb Panel Workshops
 
Etiqa Takaful Motor Assistance Call Center
Toll Free : 1 800 22 5542       
Etiqa Takaful Panel Workshops
 
Kurnia Auto Assistance (KAA) Call Center
Toll Free : 1 800 88 3833     
Kurnia Panel Workshops
 
Lonpac Motor E- Assist Helpline
Toll Free : 1 800 88 1138
 
MSIG Motor Assistance Call Center
Toll Free : 1 300 88 0833
 
RHB Insurance Roadside Assistance Call Center
Toll Free : 1 300 88 0881
RHB Panel Workshops
 
The Pacific Insurance Roadside Assistance Call Center
Toll Free : 1 300 88 0988
Pacific Panel Workshops
Pacific Panel Windscreen Workshops
 
Takaful Malaysia Roadside Assistance Call Center
Toll Free : 1 800 88 8788
Takaful Malaysia Panel Workshops
Takaful Malaysia Panel Windscreen Workshops
 
Tokio Marine Motor Assistance Call Centre
Toll Free :1 800 88 1301
Tokio Marine Panel Workshops
Tokio Marine Panel Windscreen Workshops 
 
Zurich Roadside Assistance Call Center
Toll Free : 1 300 88 6222
Zurich Panel Workshops
Zurich Panel Windscreen Workshops 
 
 
          
 
MEDICAL ASSISTANCE SERVICES
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES
 

Medical / Hospital Insurance
Hospital Admission & Discharge Call Centre
(Helpline Daily 24 hours)
 
 
AXA Medical Assistance Helpline
Fixed Line : +603-7843 9459
Toll Free : 1 300 88 9979. 
 
Lonpac Medical Assistance Helpline        
Fixed Line : +603-7965 3882.
 
The Pacific Insurance Medical Assist Call Center
Fixed Line : +603-7628 3992,
Fixed Line : +603-7965 5660.
PIB Panel Hospital List
Allianz Medical Assistance Call Center
Toll Free : 1 800 88 1311 (Life)
Toll Free : 1 800 88 1138 (Non Life)  
Fixed Line : +603-7954 4629 (Life) 
Fixed Line : +603-7628 3600 (Non Life)
Allianz Panel Hospital List
 
MSIG Medical Assistance Call Center
Toll Free : +603-7956 1233
MSIG Panel Hospital List

Zurich Medical Assistance Call Center
Toll Free : 1 300 80 0020
Fixed Line : +603-7803 2003
 
AIA Medical Assistance Call Center 
Toll Free : 1 300 88 1899
 
 
 
TRAVEL ASSISTANCE SERVICES
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES

Travel Insurance
Worldwide Assistance Call Centre
(Helpline Daily 24 hours)

AXA Travel Worldwide Assistance Helpline
Fixed Line : +603 2142 0399
 
Lonpac Travel Worldwide Assistance Helpline
Fixed Line : +603 2711 8299

AIG Travel Guard Worldwide Helpline
Fixed Line : +603 2772 5600

Allianz Travel Worldwide Assistance Helpline
Fixed Line : +603 7628 3919,
Fixed Line : +603-7965 3919.
 
MSIG Travel Worldwide Assistance Helpline
Fixed Line : +603-7965 3930

EMERGENCY EVACUATION MEDICAL ASSISTANCE
HELPLINE INFORMATION
FROM MALAYSIA INSURANCE COMPANIES

Emergency Evacuation& Repatriation Services
Medical Assistance Call Centre
 
AIG Worldwide Medical Assistance Call Centre
Fixed Line : +603-2772 5600
 
Zurich Worldwide Medical Assistance Call Centre
Fixed Line : +603-7956 1233
 
24 hours Claims Service
For Hospital Admission & Discharge and Travel Insurance.
 
Reporting A Claim / Notification
ACPG Insurance Claim Support Information

ACPG Claim Support Line (Office hours)
+ 603 - 9286 3323.
 

ACPG 24 hours Claim Notification
SMS, Whatsapps, Viber, Wechat, Line.
+ 6011 - 1223 9838
 

ACPG Claim Fax services (Office Hours)
+ 603 - 9282 3232
 

ACPG Claim Email Support/enquiry
ACPG Claim Skype Account :
acpg.insurance (service@acpgconsultant.com).

 
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Insurer Bank Account Number

AIG MALAYSIA INSURANCE BERHAD :
HSBC-3012-9587-9101
 

AXA AFFIN GENERAL INSURANCE BERHAD :
MBB-5141-0520-6919
Affin-1000-2000-9871

LONPAC INSURANCE BHD :
CIMB-9899-000-0003-71
 

MSIG INSURANCE (MALAYSIA) BHD :
MBB-5140-1127-9262
 

THE PACIFIC INSURANCE BERHAD :
MBB-5143-5681-4875
 
 
NCD Online Check (ISM)

What is No Claim Discount (NCD)?

The No Claim Discount (NCD) is a reward scheme received by motor policy holders for not making a claim during the preceding 12 months.


How much of No Claim Discount (NCD) am I entitled to?

Consumers are eligible for NCD ranging from 0% to 55% of the premium payable depending on the type of vehicle, coverage and number of years claim not intimated. For a private car, the scale of NCD ranges from 0% to 55% as provided in the policy/certificate whereas for motorcycles and commercial vehicles, it ranges from 0% to 25%.


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Malaysia Factory Insurance, Malaysia Plant and Machinery Insurance, Machinery Breakdown Insurance,Malaysia Manufacturing Insurance, Malaysia Electronic Equipment Insurance, Malaysia Stock Insurance,

Factory Insurance & Machinery Breakdown Insurance 
 
 
 
ACPG MANAGEMENT SDN BHD
Your Trusted Malaysia Insurance Services Provider
 

Machinery Breakdown Insurance

This policy provides insurance cover for sudden and unforeseen physical damage or loss to the insured machine whilst either at work or rest and during cleaning, inspection, over-hauling or removal to another position within the premises. It covers all "accidental" damage or loss from any causes except those specifically excluded in the policy.
 
All plant and machinery are vulnerable to breakdown or damage irrespective of their quality or reliability. In addition to this, a small disaster e.g. fracture of a flywheel may result in a loss affecting several machines, with high replacement/repair costs.


Scope of Cover

The Machinery Breakdown Insurance policy covers sudden and unforeseen physical damage or loss due to any accidental electrical or mechanical breakdowns to the Insured machinery whilst being at work or rest and during any cleanup, inspection, overhauling or subsequent re-erection and removal to another position within the premises.

The policy provides cover in respect of faulty material used in the machinery, faulty design, construction or erection, bad workmanship, lack of skill, carelessness, shortage of water in boilers, defective lubricant, loosening of parts, stress, molecular fatigue, heating, tearing apart due to centrifugal force, explosion / implosion, electrical faults like excessive voltage or short circuits, faulty insulation of wires, failure of connected machinery, failure of safety devices and obstruction or entry of foreign bodies into the machine.

Some of the policy exclusions are loss or damage caused by faults or defects existing at the commencement of the policy, fire, lightning, explosion (other than disruption of turbines, transformers, switchgear etc.), theft / burglary, collapse of building, flood, storm, earthquake, subsidence and landslide, impact due to aircraft/aerial devices, water damage, consequential loss or liability, wear and tear erosion or rust resulting from natural or ordinary usage or gradual deterioration, parts not made of metal (other than insulators of electrical conductors) or exchangeable parts and tools e.g. belts, ropes, wires, chains, tires, rubber and glass and operating media e.g. lubricants, fuels, catalyst, deductibles applicable, loss or damage for which the manufacturer or supplier is responsible either by law or under contract, willful act or gross negligence of Insured / representative, war risk, terrorism, riot, strike, civil commotion, government destruction / confiscation and nuclear risks.

Subject to underwriting, the policy can be extended to cover for strike, riot, civil commotion; overtime, night work and express freight, air freight, surrounding property and third party, flue gas explosions in boilers and furnaces, where applicable.

 
 
Contractors' Plant and Machinery Insurance Malaysia

This Contractors' Plant and Machinery Insurance coverage policy provides coverage for the plant and machinery used by the contractors at the site for various projects. It provides protection against loss or damage from any cause not specifically excluded in a manner necessitating repair or replacement.

The sum insured should equal to the cost of replacement of the same kind and capacity via cost of replacement including freight, dues and customs duties plus cost of erection.

Duration of cover is for one year. You need to renew your insurance policy annually.

 

 
Machinery Loss Of Profits Insurance Policy
A business always fluctuates, today it could be profiting tomorrow it may run at a loss. These losses can occur due to various reasons but whatever the reason the burden is always borne by the owner. These losses can leave the individual drained of his wealth and at times his sanity too. To prevent discrepancies like these ACPG General Insurance has brought forward a Machinery Loss of Profits Insurance Policy.

Machinery malfunction or breakdown is one of the commonest causes of losses in an organization and under the Machinery Loss of Profits Insurance Policy these risks are secured for the owner. The policy insures the client against losses that could occur if a machine were to be somehow damaged or a boiler was to explode. In addition to these basic coverages the policy also insures the customer and supplier’s premises and property. It also covers the wages of the handlers and the damages caused due to failure of either electricity, water or any other utility.

The Machinery Loss of Profits Insurance Policy of ACPG General Insurance cannot be claimed in case of damages caused by terrorism, intentional damage by an employee or enemy, damages caused in the execution of illegal acts, damages that were already present before the signing of the policy, etc.

The policy seeks to give the client a certain security so that in case such unfortunate incidents do occur he will not be so badly affected. The policy is an aid and partner of the client during crises.


 
 
 
Machinery Breakdown Loss of Profits (MBLOP) Insurance
The Machinery Breakdown Loss of Profits Insurance is an optional cover that could be purchased to supplement the Machinery Breakdown insurance. It protects the loss of gross profits and/or increased cost of working due to a continuing interruption to business caused by a breakdown covered by the Machinery Breakdown insurance. The interruption usually comes in the form of time spent in arranging repairs, awaiting delivery of repaired or replacement parts (sometimes from overseas), starting up the plant and re-activating the business.


Scope of Cover

With increasingly sophisticated machinery and longer delivery periods from manufacturers, any such interruption is a cause of great concern to the owners especially when the cash flow dries up, standing charges are not met, wages and creditors remain to be paid and shareholders looking for a profit, a situation which this Loss of Profits policy is designed to remedy.


This Machinery Breakdown Loss of Profits Insurance policy is designed to provide coverage for loss of gross profit due to business interruption caused by an accident indefinable under Machinery Breakdown Insurance. The loss of gross profit is as a result of reduction in turnover due to decreased in production and increased in cost of working.

Duration of cover is for one year. You need to renew your insurance policy annually.

 
 
Electronic Equipment Insurance (EEI)
The Electronic Equipment Insurance is a product specially designed to provide an 'all risks' accidental damage cover to most electrical and electronic systems such as information technology systems, electronic medical equipment, computers and communication equipment, research and laboratory equipment, traffic and navigation systems among others.


Scope of Cover

Cover is for sudden and unforeseen damage or losses which physically affect the subject matter insured due to fire, lightning, explosion, failing aircraft, smoke, soot, corrosive gases, water and humidity, failure of air conditioning, short circuit and other electrical causes, design, manufacturing, assembly and erection faults, defects in casting and material, workshop errors, bad workmanship, faulty operation, lack of skill, gross negligence, malicious acts of workmen, employees, third parties, burglary, frost etc.

Standard policy exclusions are war or warlike operations, terrorism, civil commotion of any kind as well as acts on the part of strikers and locked-out persons, wilful acts or wilful negligence on the part of the insured or of his representatives, faults or defects for which a third party (supplier) is responsible either by law or under contract (losses covered by warranty), wear and tear, failure or interruption of gas, water or electricity services (certain exceptions being possible in special cases), aesthetic defects, e.g. scratches on painted, polished or varnished surfaces, consequential loss and liability of all kinds (with the exception of additional expenses for computer operation)

Some of the extensions available are strike, riot and civil commotion, overtime and express freight expenses, airfreight, theft, mobile and portable equipment, earthquake, hurricane, cyclone and typhoon, full replacement value, fire, lightning, explosion and impact of aircraft, flood, inundation, storm or tempest, air-conditioning, lightning and over-voltage protection devices, cover for additional expenditure incurred for re-programming and transport, cover for additional expenditure for the restoration of IT system etc.


 
 
Deterioration of Stock Insurance
The mechanical damage or failure of electrical supply under certain conditions can cause the rise or fall in temperature, allow unforeseen escape of refrigerant gas or result in incorrect storage temperature in controlled environment.


Scope of Cover

The Deterioration of Stock insurance is designed as a cover against deterioration of stock in cold storage due to a breakdown of the refrigerating plant / machinery as a result of any material damage to the refrigerant plant which is indemnifiable under the Machinery Breakdown Insurance. The mechanical damage or failure of electrical supply under certain conditions can cause the rise or fall in temperature, allow unforeseen escape of refrigerant gas or result in incorrect storage temperature in controlled environment.

Some of the standard exclusions of our policy are the excesses applicable, loss due to shrinkage, inherent defects or disease, natural deterioration/ purefaction, improper storage, damage to packing material, insufficient circulation of air, non-uniformity of temperature, temporary repair of the refrigeration machinery without the Insurer's consent, consequential loss, penalties for delay, war risks, nuclear radioactive contamination, wilful act and negligence, fire lightning, chemical explosion, aircraft damage, theft, collapse of a building, flood, convulsion of nature.


Where applicable and subject to underwriting, the policy can be extended to cover deterioration to the stock due to failure of public or non-public power supply.


 



Storage Tank Insurance

Provides protection against sudden and unforeseen physical loss or damage to storage tanks caused by bursting, splitting, rupture or collapse. The policy can be extended to covers loss of contents contained in the storage tanks and must be directly resulting from any material damage to the storage tank which is indefinable.
  
 
 
Storage Tank Installation Insurance
With increased needs for bulk storage capacities for liquid or semi liquid raw materials and finished goods, large tank storage facilities and tank farms are not uncommon in many industrial complexes.

The invariably high values of the tanks and the stored commodities therein, such as petrochemicals, chemicals, oleochemicals, palm oil, latex and various other materials coupled with the fact that rising costs of materials, labour and transport are leading to more expensive repairs and replacements, it is quite evident why a specially tailored Storage Tank Installation policy should be given due consideration.


Scope of Cover

The Storage Tank Installation Policy provides protection against sudden and unforeseen physical loss or damage to storage tanks caused by bursting, splitting, rupture or collapse. The Policy can be extended to cover loss of contents contained in the storage tanks.

Some of the standard policy exclusions are fire, lightning, flood, chemical explosion, aircraft, earthquake, hurricane, strike, riot and civil commotion, Wear and tear, wearing away, wasting of the material, gradual deterioration or the cost of rectifying property which is defective in design, material or workmanship, subsidence or other ground movement or displacement, cost of re-levelling any tank unless necessitated solely by accident causing indemnifiable damage to the said tank, war, civil war or nuclear risks, gradual losses by seepage, evaporation or any form of normal trade loss, all consequential losses whatsoever, e.g. caused by pollution of the environment, removal of escaped products or damage to surrounding property.

 
 
 
Workmen’s Compensation Insurance Malaysia

This policy covers you as an employer in respect of your statutory liability under the Workmen’s Compensation Law(s) as well as at Common Law to your employees who are generally not covered by SOCSO.

This policy indemnifies you against all sums for which you shall be liable to pay compensation to any employee for personal injury sustained by accidents or occupational diseases arising out of and in the course of his employment under:

The Workmen’s Compensation Act 1952 and the subsequent amendments to the Act or
The Common Law. The standard Common Law limit is RM1,000,000 any one accident and in the aggregate
 

A comprehensive coverage that protects your business from the beginning. The following are some common coverages:



Factory / Manufacturing Insurance Policy
Factory / Manufacturing Insurance Coverage

- Foreign Workers Insurance
(FWCS / SKHPPA / FWIG)
- Machinery & Equipment All Risks Insurance
- Special All Risk Insurance
- Machinery Breakdown Insurance
- Machinery Breakdown Loss of Profit
- Workmen’s Compensation Insurance
- Group Hospital & Surgical Insurance
- Fire & Lightning Insurance
- Fire Consequential Loss / Fire Profit Loss Insurance
- Water Damage / Flood Insurance
- Goods In Transit Insurance
- Marine Cargo Insurance
- Employer’s Liability Insurance
- Public Liability Insurance
- Product Liability Insurance
- Keyman / Senior Officer Protection

 
Warehouse Insurance Policy
Warehouse Insurance Coverage
- Fire Insurance
- Fire Consequential Loss / Fire Profit Loss Insurance
- Water Damage / Flood Insurance
- Burglary Insurance
- Arm Robbery Insurance
- Machinery All Risk Insurance
- Special All Risk Insurance
- Employer’s Liability Insurance
- Workmen’s Compensation Insurance
- Fidelity Guarantee (on stock) Insurance
- Goods in Transit Insurance
- Marine Cargo Insurance
- Public Liability Insurance
- Product Liability Insurance 

Foreign Workers & Maids Insurance Policy
Foreign Workers & Maids Insurance

SKIM PAMPASAN PEKERJA ASING (FWCS)
SKIM KEMASUKAN HOSPITAL DAN PEMBEDAHAN
PEKERJA ASING (SKHPPA)
SKIM INSURANS PEMBANTU RUMAH

*Foreign Worker Insurance Guarantee (FWIG)
*Foreign Worker Compensation Scheme (FWCS)
*Foreign Worker Hospitalisation and Surgical Insurance Scheme (SKHPPA)
*Domestic Servant Insurance Scheme (DSIS)
*Maids Insurance Scheme (MIS)

Benefits of Coverage
- Repatriation Expenses
- Personal Accident Insurance
- Disease Death
- Permanent Partial / Total Disablement
- Temporary Disablement
- Accidental Medical Expenses
- Hospital & Surgical Medical Expenses
- Weekly Income Benefits
- ICU / Ambulance Fees / Medical Report Fees



Business Protection Insurance Policy
Business Protection Insurance Coverage
- Partnership Business Protection Insurance
- Group Hospital and Surgical Insurance
- Group Personal Accident Insurance
- Keyman or Senior Officer Business Protection Insurance
- Employees Loos of Income cause from Illness or Accidentals
- Business Travel Medical Card Annual Coverage Insurance
- Non-skill and Skill Workers (without Name List) Workmen's Accident Insurance
- Employer's Liability Insurance
- Directors and Officers Liability Insurance (D&O)


Malaysia Insurance Services, Malaysia General Insurance, Malaysia Commercial Insurance, Malaysia Medical Insurance
 
Arranged by     

ACPG MANAGEMENT SDN BHD
Your Trusted Malaysia Insurance Services Provider
 
 
We (ACPG), provided all classes of  insurance services more than 23 years in Malaysia (since year 1989).
 
We (ACPG) One of The Largest General Insurance (Individual & Commercial) Service Provider in Malaysia. 
 
Any enquiry, email to enquiry@acpgconsultant.com or Call our Careline : +603-9286 3323.